Introduction to Instance Observer-Guided

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Introduction to Instance Observer Accelerator provides guidance on understanding and monitoring performance using Instance Observer.

    Overview

    Introduction to Instance Observer provides Impact Guided customers with an overview of Instance Observer, a review of specific telemetry for instance availability, prescriptive guidance on visible trends, and leading practices on monitoring your ServiceNow platform. See Impact Instance Observer for more information on the feature.

    Note:
    This Accelerator is available for the Impact Guided package.

    What You Get

    Session Preparation
    Assess customer's Instance Observer data​
    Customer Coaching Session #1 (Up to 60 minutes)
    Includes the following:
    • Overview of Instance Observer
    • Review  specific telemetry​ and instance  availability​
    • Highlight and review visible trends​
    • Provide leading practices for ​monitoring  instance performance
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to Instance Observer.

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developer(s) (Recommended)

    Writes code for the ServiceNow platform.

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).