TuneUp Your Software Asset Management

  • Release version: Washingtondc
  • Updated March 27, 2024
  • 2 minutes to read
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    Summary of TuneUp Your Software Asset Management

    TuneUp Your Software Asset Management (SAM) Accelerator is designed to assist Impact customers in assessing and enhancing their current SAM implementations. This service aims to optimize value by managing and optimizing software assets throughout their lifecycle, ultimately reducing IT costs and mitigating risks. The Accelerator is available for Impact Guided, Advanced, and Total packages.

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    Key Features

    • Preparation and provisioning of a temporary instance.
    • Execution of SAM HealthScan portfolio.
    • Activation of SAM Professional plugins and the ITAM Health Check application.
    • Two customer coaching sessions focused on advanced SAM capabilities, review of HealthScan findings, and best practices.

    Key Outcomes

    Upon completion, customers will have:

    • Access to a temporary instance for 30 days.
    • Insights into SAM investments along with leading practices for better adoption and usage.
    • Guidance on key maintenance activities and resources for ongoing management.

    Roles and responsibilities are defined for successful implementation, including the involvement of Platform Owners, System Administrators, and recommended SAM Administrators and Process Owners. Note that some exclusions apply based on customer environments and implementations.

    The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value.

    Overview

    TuneUp Your Software Asset Management provides Impact customers with an assessment of their current SAM implementation. This Accelerator includes  an  applied demonstration of SAM capabilities to reduce IT costs and limit various risks  through managing and optimizing software assets across the customer's lifecycle.  Customers obtain assistance for better insight into their SAM investment and  are provided leading practices on how to best increase adoption and usage.

    See Software Asset Management for additional information about SAM.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provisioning of a temporary instance
    • Running SAM HealthScan portfolio
    • Activation of all SAM Professional plugins, including Software Asset Workspace
    • Activation of the ITAM Health Check application
    Customer coaching session #1 (up to 90 minutes)
    • Includes the following:
      • Overview of advanced SAM capabilities and features
      • Review HealthScan findings and Health Check findings
      • Discuss key maintenance activities
      • Provide leading practices guide and resources
    • Access to the provisioned temporary instance is granted for 30 days
    Customer coaching session #2 (optional upon customer request – up to 60 minutes)
    Opportunity for Q&A related to Software Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    CMDB Administrator(s) (Required)  Subject matter expert responsible for maintaining the CMDB.
    SAM Administrator(s) (Recommended) Subject matter expert responsible for managing SAM.
    Process Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use).

    ServiceNow resources are not responsible for implementing recommendations on a customer’s sub-production or production instances.