Jumpstart Your Multi-lingual Virtual Agent - US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.

    Overview

    Jumpstart Your Multi-lingual Virtual Agent Accelerator - US Public Sector provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual Agent conversations, within AI Search, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated.

    For more information on on Dynamic Translation, see Dynamic Translation.

    Note:
    This Accelerator is available in Guided, Advanced, and Total Packages.

    What you get

    Customer Coaching Session #1 (up to 60 min)
    • Thirty days of access to the Technical Consultant
    • Demonstration of Virtual Agent chatbot using dynamic translation
    • Demonstration of Live Agent conversation using different languages
    • Demonstration of Internationalization support for AI Search
    • NLU multi-lingual support
    • Leading practices and resources
    Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
    Opportunity for a Questions and Answers session related to Dynamic Translation

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Virtual Agent Lead (Required) Subject matter expert responsible for ServiceNow Virtual Agent.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Linguist or Localization Expert (Recommended) Subject matter expert responsible for managing ServiceNow localization.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Exceptions

    ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.