TuneUp Your Hardware Asset Management

  • Release version: Washingtondc
  • Updated March 27, 2024
  • 2 minutes to read
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    Summary of TuneUp Your Hardware Asset Management

    TuneUp Your Hardware Asset Management (HAM) Accelerator offers Impact customers an evaluation of their current HAM implementation designed to enhance the governance and maintenance of hardware assets. This Accelerator assists customers in gaining insights into their HAM investments and provides best practices for increasing adoption and usage.

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    Key Features

    • Assessment of current HAM implementation.
    • Applied demonstrations of HAM capabilities to standardize asset lifecycle.
    • Customer coaching sessions to review findings and provide advanced HAM guidance.
    • Provisioning of a temporary instance for 30 days to explore HAM functionalities.

    Key Outcomes

    Customers can expect a structured approach to optimizing their HAM processes, including:

    • Insights from the HAM HealthScan portfolio.
    • Access to leading practices guides and resources.
    • Optional follow-up coaching session for Q&A on HAM specifics.

    Key roles for successful implementation include Platform Owners, System Administrators, and CMDB Administrators, ensuring effective governance and operational stability.

    Note: This Accelerator is not available to some customers in restricted environments or self-hosted scenarios.

    The TuneUp Your Hardware Asset Management (HAM) Accelerator provides guidance on maintaining and governing Hardware Asset Management health to optimize value.

    Overview

    TuneUp Your Hardware Asset Management provides Impact customers with an assessment of their current HAM implementation. This Accelerator includes an  applied demonstration of HAM capabilities to standardize asset lifecycle. Customers obtain assistance for better insight into their HAM investment and  are provided leading practices on how to best increase adoption and usage.

    See Hardware Asset Management for additional information about HAM.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provisioning of a temporary instance
    • Running HAM HealthScan portfolio
    • Installation or updating the HAM plugin
    Customer coaching session #1 (up to 90 minutes)
    • Includes the following:
      • Overview of advanced HAM capabilities and features
      • Review HealthScan findings and discuss key maintenance activities
      • Provide leading practices guides and resources
    • Access to the provisioned temporary instance is granted for 30 days
    Customer coaching session #2 (Optional upon customer request – up to 60 minutes)
    Opportunity for Q&A related to Hardware Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    CMDB Administrator(s) (Required)  Subject matter expert responsible for maintaining the CMDB.
    HAM Administrator(s) (Recommended) Subject matter expert responsible for managing HAM.
    Process Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in some restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use).

    ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.