TuneUp Your Platform Analytics
Summarize
Summary of TuneUp Your Platform Analytics
The TuneUp Your Platform Analytics Accelerator is designed to help Impact customers assess and optimize their Platform Analytics implementation. It offers a demonstration of advanced capabilities such as Performance Analytics, Workspaces, and User Experience Analytics, aimed at enhancing the value of your Platform Analytics investment. This Accelerator is part of the Impact Guided, Advanced, and Total packages.
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Key Features
- Session Preparation: Provisioning of a temporary instance for analysis.
- Platform Analytics HealthScan: A comprehensive analysis of your current implementation.
- Content Packs Activation: Configuration for applications like ITSM, SAM, SPM, CSM, or HR.
- Customer Coaching Sessions:
- Session #1 (up to 90 min): Overview of Platform Analytics, setup for success, custom metrics creation, and maintenance best practices.
- Session #2 (Optional up to 60 min): Q&A session regarding Platform Analytics.
Key Outcomes
Participants will gain a clearer understanding of how to effectively utilize Platform Analytics, leading to improved insights and increased adoption within their organization. The Accelerator facilitates collaboration among key roles such as Platform Owners, System Administrators, and Reporting Leads, ensuring alignment with business strategies and best practices.
Requested Information / Access
For detailed requirements, refer to the applicable Impact Accelerator Description. Note that some services may not be available in certain restricted environments, such as FedRAMP or self-hosted instances.
The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.
Overview
TuneUp Your Platform Analytics provides Impact customers with an assessment of their current Platform Analytics implementation. This offering includes an applied demonstration of the capabilities of advanced Platform Analytics configuration, including Performance Analytics, Workspaces, and User Experience Analytics. We aim to assist you in obtaining better insight into your Platform Analytics investment and provide leading practices on how to best increase adoption and utilization. For more information on Platform Analytics, see Available Platform Analytics Solutions.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session Preparation
- Provisioning of a temporary instance
- Platform Analytics HealthScan analysis
- Activation and configuration of Platform Analytics Content Packs for one of the selected applications, ITSM, SAM, SPM, CSM, or HR
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview and demonstrate Platform Analytics
- Set up Platform Analytics for success:
- Review comparisons to the base system implementation
- Create custom metrics and jobs
- Walk through the following:
- Advanced table and Performance Analytics
- Workspace and User Experience capabilities
- Discuss housekeeping and maintenance leading practices
- Thirty days of access granted to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
- Opportunity for Q&A related to Platform Analytics
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information / Access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.htmlExceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.