Jumpstart Your App Engine

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Prescriptive guidance on enabling Citizen Development and utilizing App Engine Studio

    Overview

    Jumpstart Your App Engine provides Impact customers with an introduction to Citizen Development and how to empower users to develop applications on the ServiceNow platform. It includes an applied demonstration on using App Engine Studio (AES) and App Engine Management Center, a guided tour of its features and benefits via a temporary cloned instance, and leading practices on getting started.

    Offered pursuant to the applicable Impact Accelerator Description available at Impact Upgrade Schedules.

    What You Get

    App Engine Setup
    • Provisioning temporary instance(s)
    • Activating and configuring of App Engine Studio and related tools
    Customer Coaching Session #1 (up to 90 min)
    Review of:
    • What is Low-code/No-code Citizen Development
    • Demonstration of App Engine Studio capabilities
    • App Engine Management Center demo
    • Review of App Engine technical overview
    • Review of App Engine Management Center governance
    • Leading practice recommendations
    • Key resources and guides
    • Thirty days of access to the temporary instances and the Technical Consultant
    Customer Coaching Session #2 (Optional upon Customer request- up to 60 min)
    Opportunity for Q&A related to App Engine

    Request Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Recommended Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developer(s)- Recommended Writes code for the ServiceNow platform.
    Subject Matter Expert(s)- Recommended Non-developers with strong knowledge of processes who are a candidate for Citizen Development.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at Impact Upgrade Schedules.

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing App Engine recommendations on Customer’s sub-production or production instances.