Jumpstart Your Strategic Portfolio Management – Planning Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Strategic Portfolio Management – Planning Workspace

    The Jumpstart Your Strategic Portfolio Management (SPM) – Planning Workspace Accelerator is designed to provide Impact customers with a comprehensive understanding of the SPM capabilities within the Planning Workspace. This initiative aims to enhance visibility for managing and prioritizing work items, ensuring alignment with strategic goals, and improving service delivery efficiency and quality.

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    Key Features

    • Provisioning of a temporary instance for demonstration purposes.
    • Activation and configuration of SPM components tailored to customer needs.
    • Two customer coaching sessions:
      • Session #1 (90 min): Overview of SPM and Planning Workspaces, setup guidance, and best practices.
      • Session #2 (Optional, 60 min): Q&A on SPM – Planning Workspace.
    • Thirty days of access to the temporary instance for hands-on experience.

    Key Outcomes

    Participants will gain insights into how to effectively set up and utilize the Planning Workspace, ensuring that organizational strategies are met. The program emphasizes the importance of governance and alignment within the ServiceNow platform, ultimately leading to improved decision-making and resource management.

    Requested Customer Resources

    • Platform Owner: Oversees the ServiceNow platform and ensures alignment with business strategy.
    • System Administrator(s): Maintains platform stability and manages application support.
    • Other Roles: Stakeholders in Product and Portfolio management.
    • Developer(s): Assists with coding and configuration on the ServiceNow platform.
    • Trusted Service Partners: Engages in coaching sessions to learn best practices for future support.

    Exceptions

    This Accelerator may not be available for customers in specific restricted environments such as FedRAMP, self-hosted setups, or various government data centers. ServiceNow will not implement SPM recommendations on customer production or sub-production instances.

    The Jumpstart Your Strategic Portfolio Management – Planning Workspace Accelerator provides a demonstration of the possibilities and capabilities available with the Strategic Portfolio Management (SPM) – Planning Workspace in your instance.

    Overview

    Jumpstart Your Strategic Portfolio Management (SPM) – Planning Workspace provides Impact customers with a comprehensive overview of the possibilities and capabilities of SPM for Planning Workspaces. Our goal is to demonstrate how you can receive clear visibility to manage and prioritize work items effectively and ensure they are aligned with your overall strategic goals. We aim to provide you with an understanding of how Planning Workspace can enhance service delivery quality, efficiency, and costs.

    For additional information on SPM, see Strategic Portfolio Management.

    Note:
    This Accelerator is available in Guided, Advanced, and Total Packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Activation and configuration of the applicable SPM components
    Customer Coaching Session #1 (up to 90 min)
    Includes the following:
    • SPM overview and Planning Workspaces demonstration
    • Review of setting SPM up for success:
      • Installation
      • Configuration and Foundation Data
    • Walk through of key capabilities
    • Review business readiness
    • Review usage tracking and maintenance leading practices
    • Thirty days of access to the temporary instance
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to Strategic Portfolio Management (SPM) - Planning Workspace

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Other Customer Role(s) (Required) Primary stakeholders responsible for Product and Portfolio management.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow resources are not responsible for implementing SPM Planning Workspace recommendations on Customer’s sub-production or production instances.