TuneUp Your Configuration Management Database

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The TuneUp Your Configuration Management Database (CMDB) Accelerator provides insight and guidance to improve CMDB health.

    Overview

    TuneUp Your CMDB provides Impact Customers with an analysis of common CMDB problem areas through HealthScan along with recommendations on how to address those findings. It helps gain insight into CMDB health and leading practices and ultimately aims to assist you in improving the effectiveness of your instance data foundation. See Configuration Management for information on CMDB.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    CMDB Assessment
    • Provisioning of a temporary instance
    • CMDB assessment using ServiceNow HealthScan
    Customer Coaching Session #1 (up to 90 min)

    Review of:

    • Temporary instance
    • CMDB scorecard
    • Problem or deficient areas
    • Recommended actions to remediate
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    • Opportunity for Q&A related to CMDB findings
    • Provide additional guidance on leading practices and CMDB scorecard

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    CMDB Lead / Configuration Manager - Required Subject matter expert responsible for maintaining the CMDB
    System Administrator(s) - Recommended Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Enterprise Architect(s) - Recommended Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
    Developer(s) - Recommended Writes code for the ServiceNow platform.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing any of the recommended CMDB configuration changes in Customer’s sub-production or production instances.