Impact Foundations is a fit-for-purpose set of account level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.​

Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the platform.

Deliverables

Based on your Impact package, the deliverable outputs may vary:

✓ = Common standardized feature set = Includes unique package-specific features

Table 1. Impact deliverables per package

Impact deliverable	Description	Guided	Advanced	Total
Get Started with Impact	Kicks off the onboarding experience and evaluates the current state of the targeted areas for analysis for your ServiceNow Platform.	✓
Customer Impact Plan	Contains best practices and recommendations based on your organizational goals and ServiceNow product mix curated by your Customer Success Manager.	✓	✓	✓
Product Adoption Roadmaps	View a recommended implementation sequence for your capabilities.		✓	✓
Value blueprint	Contains Business Objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time.	✓	✓	✓
Capabilities maps	See the applications, or capabilities, at your disposal for achieving your business objectives.​	✓	✓	✓