Jumpstart Your Platform Analytics

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Platform Analytics

    Jumpstart Your Platform Analytics is designed for Impact customers to enhance service delivery through Platform Analytics. This accelerator provides a demonstration of reporting, Performance Analytics configuration, and best practices for implementation via a temporary instance. It is available for customers under Guided, Advanced, and Total Impact packages.

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    Key Features

    • Provisioning of a temporary instance for hands-on experience.
    • Installation of Platform Analytics Content Packs with an ITSM focus.
    • Two customer coaching sessions, including an overview of Platform Analytics and Q&A opportunities.
    • Access to the temporary instance for thirty days.

    Key Outcomes

    Upon completion, customers will gain:

    • A clear understanding of Platform Analytics architecture and capabilities.
    • Best practices for leading and lagging indicators.
    • Insight into the differences between reporting and Performance Analytics.
    • Guidance on how to effectively utilize Platform Analytics to improve service efficiency and quality.

    Customer Responsibilities

    Key roles involved in the process include:

    • Platform Owner: Oversees the ServiceNow platform and alignment with business strategy.
    • System Administrator(s): Ensures platform stability and manages application maintenance.
    • Reporting Lead(s): Collaborates with the consultant and facilitates engagement actions.
    • Process/Service Owner(s) and Developer(s): Provide additional support and development as needed.
    • Trusted Service Partners: Participate in coaching sessions to support future implementations.

    Note: Availability may vary based on customer environments and restrictions. ServiceNow will not implement recommendations on production or sub-production instances.

    The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.

    Overview

    Jumpstart Your Platform Analytics provides Impact customers with an overview of Platform Analytics and the ability to greatly improve service delivery quality, efficiency, and cost. An applied demonstration of reporting and Performance Analytics configuration, capabilities, and analytics via a temporary instance as well as leading practices on getting started is included. For more information on Platform Analytics, see Available Platform Analytics Solutions.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Installation of Platform Analytics Content Packs – ITSM focus
    Customer Coaching Session #1 (up to 90 min)
    Includes the following:
    • Platform Analytics overview and demonstration
    • Review Platform Analytics architecture
    • Leading and lagging indicator best practices
    • Discuss differences between reporting and Performance Analytics
    • Thirty days of access to the temporary instance
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to Platform Analytics

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s) (Required) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Process/Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.