Jumpstart Your Employee Center US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • This accelerator includes a demonstration of the possibilities and capabilities available with the ServiceNow® Employee Center portal in your instance.

    Overview

    The Jumpstart Your Employee Center Accelerator provides Impact customers with an overview of Employee Center, a unified portal for managers and employees, up-leveling the user experience. An applied demonstration of the possibilities and capabilities are shown through a temporary cloned instance with leading practices on implementation, migration, and governance. For additional information, see Employee Center.

    Note:
    This accelerator is available in Guided, Advanced and Total Packages.

    What You Get

    Customer Session #1 (up to 90 min)
    Review of:
    • Portal and employee engagement strategy overview
    • Demonstration of Employee Center
    • Implementation and migration approaches
    • Governance and reporting
    • Key resources and guides
    • Access to the Technical Consultant is provided for thirty days.
    Customer Session #2 (Optional upon Customer request- up to 60 min)
    Opportunity for Q&A related to Employee Center

    Request Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    UX and OCM Experts- Required Primary stakeholders for user experience and organizational change management.
    Other Customer Roles)- Recommended Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal and Catalog Managers.
    Developer(s)- Recommended Writes code for the ServiceNow platform.
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at Impact Upgrade Schedules.

    Exceptions

    ServiceNow resources are not responsible for implementing Employee Center recommendations on Customer’s sub-production or production instances.