Impact Steady State

  • Release version: Washingtondc
  • Updated March 9, 2024
  • 1 minute to read

    • Impact Steady State is the cadence that keeps you on track with your Impact Plan and associated business goals that follows the Foundations phase, generally beyond 90–120 days of engagement.

    After completing Impact Foundations, certain activities continue quarterly and monthly for ongoing maintenance and success. Impact Steady State is the cadence that keeps you on track with your Impact Plan and associated business goals.

    Deliverables

    Based on your Impact package, the deliverable outputs may vary:

    ✓ = Common standardized feature setGreen check mark icon = Includes unique package-specific features

    Table 1. Impact deliverables per package
    Impact deliverable Description Guided Advanced Total
    Quarterly Review Cycle Kicks off the onboarding experience and evaluates the current state of the targeted areas for analysis for your ServiceNow Platform. ✓ Green check mark icon Green check mark icon

    Quarterly Review Cycle

    Our standard initiatives are executed in consistent, timely intervals to keep you on pace and consists of the following:
    • Periodic Support Review (PSR): A quarterly report of your cases, problems, changes, and real availability, including service metrics, instance performance data, and upgrade and patch information.
    • Outcome Performance Review (OPR): A progress review to assess how well success metrics align with target improvements outlined in the Value blueprint.​
    • Quarterly Impact Review Executive Briefing (QIR Executive Briefing): A strategic level conversation with customer executives that focuses on the outcomes and value that Impact is delivering towards achieving your business priorities, including holistic support and value realization reviews.
    Note:
    Some Foundations may be re-invoked upon request during the Steady State phase as an Accelerator. For more information on the operating model, reach out to your Impact Squad.​

    This phase Includes regular checkpoints to keep your Impact plan on track. A sequence of success focus areas or services and resources are utilized to achieve the desired outcomes. Checkpoints help to maintain alignment with the Impact plan and success methodology and can continue monthly or quarterly for ongoing maintenance and success.