Tuneup Your ITOM Discovery

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Provides insight and guidance to improve the health of your Configuration Management Database (CMDB) through IT Operations Management (ITOM) Discovery.

    Overview

    TuneUp Your ITOM Discovery provides Impact Customers with an analysis of common ITOM discovery areas through HealthScan along with recommendations on addressing those findings. Obtain assistance to gain better insight into your CMDB implementation, including a review of the top challenging areas and leading practices on how to best remediate gaps.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    ITOM Discovery Assessment
    • Provisioning of a temporary instance
    • ITOM Discovery HealthScan portfolio conducted
    • Analysis of ITOM Discovery health findings
    Customer Coaching Session #1 (up to 60 min)
    • Access to the provisioned temporary instance is granted for 30 days
    • Review the following:
      • Importance of Discovery and CMDB health
      • ITOM Discovery health analysis
      • Prioritized problem or deficient areas (up to 3)
      • Leading practices and recommended actions to remediate gaps
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to CMDB Discovery

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Discovery Admin (Required) Primary stakeholder for Discovery.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use).

    ServiceNow is not responsible for implementing ITOM Discovery recommendations on Customer’s sub-production or production instances.