Center of Excellence and Innovation Maturity Assessment Accelerator

  • Release version: Washingtondc
  • Updated April 17, 2024
  • 1 minute to read

    • This Center of Excellence and Innovation (CoEI) Maturity Assessment Accelerator provides insight into your current  ServiceNow  CoEI maturity level and targeted recommendations based on the current maturity level.

    Overview

    Center of Excellence & Innovation Maturity Assessment provides Impact customers with leading practices content and prescriptive guidance and support to assess the maturity of their Center of Excellence and Innovation.

    See https://www.servicenow.com/success/playbook/center-excellence-innovation-coei.html for additional information about the ServiceNow CoEI.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What You Get

    Introductory Customer Session (up to 120 minutes)
    • Set expectations on the process and depth of deliverable
    • Explain the concept of the ServiceNow CoEI Maturity Assessment and its importance
    • Communicate expectations for customer participation
    • Request data and any other inputs
    • Set up a plan for the assessment
    CoEI Maturity Assessment Questionnaire
    Assessment participants complete the CoEI maturity questionnaire independently.
    Questionnaire Results Analysis (time as needed per Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Schedules a Readout session to discuss the results and recommendations
    CoEI Maturity Assessment Recommendations Readout Session (up to 120 minutes)
    The Impact Squad performs the following:
    • Presents the assessment results
    • Discusses the targeted recommendations
    • Provides a suggested plan and resources

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. 
    Process Owner (Recommended) Owns the process being reviewed.
    Subject Matter Experts (Required) Includes the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible

    Requested Information / Access

    • Organizational chart and roles & responsibilities
    • RACI diagrams
    • Charter and/or guiding principles document

    Exceptions

    ServiceNow isn’t responsible for the implementation or management of the ServiceNow CoEI.