Manage Developer Support user access

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Add designated users to enter a support case for Developer Support. The named contacts are responsible for entering details about a specific issue.

    Before you begin

    Role required: Impact admin

    Procedure

    1. Navigate to Impact > Company Profile.
    2. From the Actions menu, select Update role/access.
      If the user is not listed in the table, create a new user. See Impact User Management for details.
    3. Select the Action icon on the right of the user.
    4. Choose Update role/access.
    5. Under Premium access, select Developer Support.
      The number of available users is displayed next to the assignment field.
    6. Select Submit.

    What to do next

    Review Developer Support access and how many users are available.

    1. Navigate to your name in the top right corner of the Impact Digital Experience.
    2. Select Company profile from the drop down.
    3. Under Developer Support, you will see how many users are available.