Impact

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Impact Release version: Washingtondc

    ServiceNow Impact is a value acceleration solution designed to enhance your ServiceNow experience. It provides tailored recommendations and guidance through the Impact Digital Experience (IDE), enabling you to track progress, share insights, and make data-driven decisions to optimize your digital transformation journey. The solution focuses on helping you realize impact faster with proactive insights, prescriptive guidance, and premium technical support.

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    Key Features

    • Personalized Value Journey: Build and manage a custom path to maximize your ServiceNow investment.
    • Proactive Recommendations: Receive tailored advice based on your specific business outcomes.
    • Impact Packages: Choose from three subscription options—Guided, Advanced, and Total—to suit your needs.
    • Impact Operating Model: Utilize a research-backed system to drive faster time to value.
    • Impact Digital Experience: Access a centralized portal for all Impact tools and benefits.
    • Initiatives & Accelerators: Enhance platform usage through demonstrations and personalized coaching.
    • Impact Developer Support: Get assistance from a ServiceNow Support Engineer for troubleshooting of customizations with Advanced and Total packages.
    • Impact Instance Observer: Monitor your instance health and performance in real-time, along with historical insights.

    Key Outcomes

    By utilizing ServiceNow Impact, customers can expect to enhance their platform health, collaborate effectively with their Impact Squad, and ultimately achieve a quicker return on their ServiceNow investment through personalized support and actionable insights.

    ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from our dedicated teams and experts on demand.

    See the Getting Started with ServiceNow Impact video for an overview of Impact.

    Overview

    Impact is a comprehensive value acceleration solution that provides relevant and immediate access content with the Impact Digital Experience (IDE). Track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey.

    Impact helps you realize impact faster across your business with proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and tools. Maximize and accelerate the return on your ServiceNow investment through our software and human-led programs.

    • Build and manage your personalized value journey with ServiceNow.​
    • Understand and prioritize your product capabilities.
    • Receive proactive recommendations tailored to your business outcomes.
    • Take command of your platform health​.
    • Collaborate with your Impact Squad, your extended ServiceNow team to map the course for your value acceleration journey.​​​

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