February 2024 quarterly Impact release notes - Washington DC
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Summary of February 2024 Quarterly Impact Release Notes - Washington DC
The February 2024 release of ServiceNow® Impact introduces enhancements aimed at accelerating customer value throughout their digital transformation journey. This solution combines expert guidance, personalized insights, and tailored support within a user-friendly digital experience, now further refined in the Washington DC release.
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Key Features
- Accelerators: Fixed scope offerings that connect users with experts for rapid value delivery.
- Hierarchical Filtering: Groups users by premium accounts and business objectives for improved reporting.
- New Initiatives: Data Management Review and Preventive Care for performance diagnostics.
- Multi-Account Access: Access Impact features across multiple accounts.
- Capabilities Maps: Redesigned for intuitive navigation and self-service management for Platform Owners and Impact Admins.
- Instance Observer Enhancements: User email synchronization, database growth summary, and key alert notifications.
- Accelerator Catalog: Includes several maturity assessment accelerators for Project Portfolio Management and Customer Service Management.
Key Outcomes
With these updates, customers can expect improved operational efficiency, enhanced database management, and a streamlined user experience. The introduction of new tools and assessments allows for deeper insights into platform usage and value maximization, ultimately supporting customers in achieving their strategic goals.
ServiceNow® Impact is a first-of-it's-kind value acceleration solution designed to meet customers where they are in their unique ServiceNow digital transformation journey. Built on the ServiceNow AI Platform, Impact combines expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated content all delivered in a personalized digital experience. Impact was enhanced and updated in the Washington DC release.
Impact highlights for the Washington DC release
- Utilize new Accelerators, fixed scope offerings that connect you directly with experts behind each option to quickly provide value exactly where you need it.
- Hierarchical filtering with account and business objective can group users with premium access accounts, as well as show the time period for Value Reporting on a Multi-Account Report
- Utilize add-ons for Operational Health, Instance Observer seats, Strategic Value, and Premium Support.
- SKU enhancements for both Guided and Advanced packages for version 2.0
See Impact for more information.
New in the Washington DC release
- Initiatives & Accelerators
- Data Management Review: Promote optimal performance and efficiency in your database footprint with a review of your database capacity utilization, led by your Support Account Manager.
- Preventive Care: Diagnose instance and database performance quarterly with the premium, engineer-led initiative for subscribed, Impact Total customers.
- Multi-account access: Utilize Impact access for multiple accounts.
- ServiceBridge for Platform Health (Total Customer)
- Impact Digital Experience
- Value JourneyImpact Value Management - New - Value-at-a-click - Value Blueprint (GUIDED FOCUS) Impact Value Management - New - Value-at-a-click - Outcomes Performance(GUIDED FOCUS)
- Value Journey
- Value blueprint, Outcomes performance, and Business value: Enabled for two additional products, Integrated Risk Management (IRM) and Business Continuity Management (BCM).
- Data Collection App: Features additions for Customer Support Managers (CSM) and Support Account Managers (SAM) and updates to ITSM, ITOM, and HR for value metrics. Download the app from the Innovations Lab store in the March, Washington DC release for the app store.
- All Recommendations
- Receive recommendations for low-usage Impact features to maximize the benefits of your subscription.
- Utilize content recommendations to view popular content among similar users and provide feedback on the recommended content.
- Capabilities maps
- Capabilities maps redesign:
- Use the new intuitive, easy-to-navigate interface.
- Your capabilities maps are automatically available upon your first login to Impact.
- Capabilities maps self-service: Conveniently update and manage your capabilities maps in a self-service mode. The updated functionality is available for users with Platform Owner and Impact Admin roles.
- Capabilities maps redesign:
- Impact User Management
- Use the new Architecture alignment for User management.
- Impact Instance Observer
- Utilize the following enhancements for Instance Observer:
- User Email Synchronization from within Impact to Instance Observer
- Database Growth Summary
- User Experience Monitoring
- Key alerts activation and notification: Quickly set up proactive alerts for your instances about six critical metrics.
- Utilize the following enhancements for Instance Observer:
- HealthScan
- Use Performance Charts filtering on Peer and Trend Charts
- Accelerator catalog
- Project Portfolio Management Maturity Assessment Accelerator: Gain insight into the maturity of PPM adoption and receive expert assistance to maximize value from PPM capabilities.
- Customer Service Management Product Maturity Assessment Accelerator: Gain insight into the maturity of CSM adoption and value with your ServiceNow platform.
- Jumpstart Your Strategic Portfolio Management – Planning Workspace Accelerator: Experience a demonstration of the possibilities and capabilities available with the Strategic Portfolio Management (SPM) – Planning Workspace in your instance.
- Jumpstart Your Platform Analytics Accelerator: Experience the demonstration about the possibilities and capabilities of Platform Analytics.
- TuneUp Your Platform Analytics Accelerator: Optimize value with guidance on maintaining and governing Platform Analytics health.
- Jumpstart Your CMDB Accelerator: Understand Configuration Management Database (CMDB) with a demonstration of the possibilities and capabilities of CMDB.
Changed in this release
- Accelerator catalog
- Architecture Blueprint – Advanced Accelerator: Gain guidance and insights to develop your Architecture Blueprint artifacts for Impact Advanced customers.
- Architecture Blueprint – Total Accelerator: Gain guidance and insights to develop your Architecture Blueprint artifacts for Impact Total customers.
- Training Strategy Assessment Accelerator: Create a training plan for user adoption and upskilling.
- Impact Digital Experience
- Enhancements include:
- Zero-state improvements for in outcome performance and business value.
- Normalizable metrics indicator in the value blueprint.
- Guidance on next steps for squads on outcomes deselection.
- Enhancements include:
- Value Journey
- Enhanced Data Collection toolkit: This toolkit has been compiled from the Value Blueprint, Quarterly Performance Review, and Value Report toolkits into one comprehensive configuration and reporting toolkit.
- Impact Developer Support
- Use the enhanced routing and flagging functionality for clearer assignment methodology to track open and closed Developer Support cases.
Activation information
Preventive Care is available with activation. Contact your Impact Customer Support Manager for additional information.