TuneUp Your Virtual Agent – Performance Monitoring
This Accelerator provides guidance on fine-tuning Virtual Agent performance to optimize value.
Overview
The TuneUp Your Virtual Agent – Performance Monitoring Accelerator provides Impact customers with a performance assessment of Virtual Agent with prescriptive guidance on tools to leverage that measure success and identify improvement opportunities. Reviewing dashboards and related tools then providing recommendations on how best to improve and optimize value from Virtual Agent.
See Virtual Agent for additional information on Virtual Agent.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions.
What You Get
- Virtual Agent Performance Assessment
- Provisioning of a temporary instance
- Activating or upgrading and configuring necessary plugins
- Assessing the performance of Virtual Agent
- Customer Coaching Session #1 (up to 90 minutes)
- Customer provided 30 days of access to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
- Opportunity for Questions and Answers related to Virtual Agent NLU Models
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow ITSM Virtual Agent. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Developer(s) (Required) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.