User Roles in Impact

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Impact Digital Experience offers many roles to assign to fit your business needs.

    When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

    Table 1. Impact roles and descriptions
    Role Description
    Impact User
    • Has general access to Impact.
    • Impact users can create and update conversations.
    Impact Permissions Authorizer Grants permissions for Initiatives and Accelerators upon user request. See Manage Initiative and Accelerator permissions for more information.
    Impact Executive
    • Has read access to view overall Impact status and business value reporting.
    • Responsible for defining the long-term technology strategies for their organization.
    • Executive users can create and update conversations.
    • Owns the overall ServiceNow roadmap.
    Impact Platform Owner
    • Has full access to all Impact features.
    • Responsible for the overall accountability of the ServiceNow platform.
    • Provides leadership and oversight to the System Administrators.
    • Ensures team alignment to business strategy and the ServiceNow roadmap.
    • Actively involved in the overarching governance of the ServiceNow platform.
    Impact Admin
    • Provides user account management. (This is a key differentiator from the Impact Executive role.)
    • Responsible for the day-to-day administration of the ServiceNow platform.
    • Manages premium access, such as Instance Observer and Developer Support.
    • Has full access to all Impact features.