Capabilities maps
Summarize
Summary of Capabilities Maps
Capabilities maps provide ServiceNow customers with a transparent view of the products and capabilities they have purchased. Each instance generates a separate capabilities map, allowing users to manage and monitor the status of capabilities, including those in use, planned, or in the implementation process. Recommendations from the Impact squad are also included for consideration.
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Key Features
- Instance Management: Each instance has its own capabilities map, ensuring clarity for multiple environments.
- Filters: Users can filter capabilities by name, availability, usage status, squad recommendations, and visibility of hidden capabilities.
- Initiative Creation: Users can initiate projects from specific capabilities to enhance product adoption and track implementation activities.
Key Outcomes
By utilizing capabilities maps, customers can quickly identify entitled applications, assess capability statuses, and leverage recommendations to optimize their ServiceNow platform. This enables effective planning and execution of initiatives, driving better alignment with business objectives.
See the applications, or capabilities, at your disposal for achieving your business objectives.
Overview
Capabilities maps enable customers transparency and clarity into your ServiceNow platform with a comprehensive list of the products and capabilities that you have purchased. Descriptions of those capabilities are provided and can be drilled down to explore additional information about them.
You obtain separate capabilities maps for each instance, as when more than one instance is present, a capability map is generated for each one.
The status of the capabilities can be managed to identify which capabilities are being used, which aren’t in use, which are planned, and which are in the process of implementation. In addition, you’ll also see recommendations from your Impact squad for you to consider implementing.
Homepage
Capabilities maps are available in Impact from the Product Adoption menu. Capabilities maps provide a reference point into which applications you’re entitled to.
If you have more than one instance, select an instance from the drop-down selection menu. The summary information displayed references the selected instance.
On the capabilities maps, see the entire list of applications and a summary of the capabilities based on the filters that you select. When you change the filter options, the data displayed in the map updates accordingly.
- Name: Filter by capability names.
- Availability: See all capabilities, or only those that are available with licenses, or unavailable without licenses, for your instance.
- Usage status: Filter by a usage status of the capabilities. You can pick one or more statuses to display at a time.
- Squad recommended: Display all capabilities, or only those recommended by your squad.
- Show hidden: Select No if you don't want to see hidden capabilities in this capabilities map. Select Yes if you want to access the list of hidden capabilities.
- Create an initiative from a specific capability to integrate product adoption and the initiative roadmap.
- Start an initiative from any individual capability where you can log and track all of your activities towards the implementation. Once created, the initiative will be referenced in the capability details and Initiative Roadmap.