Strategy Governance

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Guidance on aligning ServiceNow strategic roadmap to business outcomes

    Overview

    Strategy Governance provides Impact Customers with leading practice recommendations on the establishment and operation of strategy governance, which will assist Customer in driving decisions aligning a ServiceNow strategic roadmap to business outcomes.

    Note:
    This Accelerator is available in Advanced and Total packages.

    What you get

    Introductory Customer Session (up to 60 min)
    • Set expectations on process and depth of deliverable.
    • Communicate expectation for Customer participation.
    • Request data and any other inputs.
    Customer Workshop (up to 4 hrs)
    • Review current state of strategy roadmap decisions.
    • Discuss leading practice content.
    • Propose action plan items for Customer to execute.
    Strategy Governance Deliverables
    • Workshop slides
    • Action planning notes
    • Action planning templates
    Follow-Up Customer Session (optional upon Customer request - up to 60 min)
    • Opportunity for Q&A related to strategy governance deliverables.
    • Provide additional guidance on leading practices.

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor - Required Primary strategic contact for ServiceNow.

    Requested information/access

    • ServiceNow governance structure documents – charters, board participant lists, etc.
    • CoE Charter
    • Organization chart
    • IT governance documents
    • Current ServiceNow strategic roadmap, mission, vision document
    • Documented OKR, themes, and epics
    • Business KPIs
    • Business case (or business case templates)

    Exceptions

    ServiceNow is not responsible for execution of the strategy governance process.