On-Demand Value Report

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read

    • Customers can use this accelerator to request a business value report on-demand.

    On-Demand Value Report- Guided

    Customers can use this accelerator to request a business value report on-demand.

    Overview

    The On-Demand Value Report accelerator enables Guided Customers to get a On-Demand Value Report outside of their annual cadence for ServiceNow standard business objectives and outcomes.

    The On-Demand Value Report helps Customers learn how they can continue to accelerate the value they’re realizing with ServiceNow and with Impact.

    What You Get

    • Value Report for one Product
      Note:
      Only standard business objectives and outcomes in the Value Blueprint for selected products can be part of the Value Report
    • Recommendations to accelerate value

    The Value Report provides incremental improvement compared to a prior period. ServiceNow recommends a year-on-year comparison as the ideal time frame for identifying performance improvement. This is to account for factors such as seasonality, but any other frequencies can be used based on customers’ needs.

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor – Optional Primary strategic contact for ServiceNow.
    Business Owner(s)- Optional Line of business service owner(s) outside of IT.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description.

    Exceptions

    • Value Blueprint needs to be completed prior to requesting this accelerator
    • Data collection, baseline, and actuals need to be completed by customer
    • Operational Reports
    • Custom objectives and metrics

    On-Demand Value Report- Advanced

    Advanced customers can use this accelerator to request a business value report on demand.

    Overview

    The On-Demand Value Report accelerator enables Advanced Customers to get a Value Report outside of their annual cadence for ServiceNow standard business objectives and outcomes.

    The Value Report will inform the strategic discussion the Squad has with the customer on how they can continue to accelerate the value they are realizing with ServiceNow and with Impact.

    What You Get

    • Value Report for up to two products
      Note:
      Only standard business objectives and outcomes in the Value Blueprint for selected products can be part of the Value Report.
    • Recommendations to accelerate value
    • Additional consultation by the Squad if more business objectives and outcomes for selected products are needed outside of the initial Value Blueprint created during Impact Foundations.

    The Value Report provides an incremental improvement compared to a prior period. ServiceNow recommends a year-on-year comparison as the ideal time frame for identifying performance improvement. This is to account for factors such as seasonality, but any other frequencies can be used based on customers’ needs.

    Requested Customer Resources

    Customer will provide the following resources throughout the duration of any applicable engagement during the Impact Subscription Term. The same personnel may fill multiple responsibilities:

    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor – Optional Primary strategic contact for ServiceNow.
    Business Owner(s)- Optional Line of business service owner(s) outside of IT.
    Reporting/Analytics Expert Responsible for data collection effort

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description.

    Exceptions

    Pre-requisites:
    • Value Blueprint needs to be completed prior to requesting this accelerator
    • Data collection, baseline, and actuals need to be completed by customer
    This feature will NOT include:
    • Operational Performance is not included
    • Custom objectives and metrics are not included in Value Report

    On-Demand Value Report- Total

    Customers can use this accelerator to request a business value report on-demand.

    Overview

    The On-Demand Value Report accelerator will enable Total Customers to get a Value Report outside of their annual cadence for ServiceNow standard business objectives and outcomes.

    The On-Demand Value Report informs a strategic discussion the Squad has with the customer on how they can continue to accelerate the value they’re realizing with ServiceNow and with Impact.

    What You Get

    • Value Report for up to two products
      Note:
      All the standard and custom business objectives and outcomes in the Value Blueprint for selected products can be part of the Value Report.
    • Recommendations to accelerate value
    • Additional consultation by the squad if more business objectives and outcomes for selected products are needed outside of the initial Value Blueprint created during Impact Foundations.

    The Value Report provides an incremental improvement compared to a prior period. ServiceNow recommends a year-on-year comparison as the ideal time frame for identifying performance improvement. This is to account for factors such as seasonality, but any other frequencies can be used based on customers’ needs.

    Requested Customer Resources

    Table 2. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor – Optional Primary strategic contact for ServiceNow.
    Business Owner(s)- Optional Line of business service owner(s) outside of IT.
    Reporting/Analytics Expert Responsible for data collection effort

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description.

    Exceptions

    • Value Blueprint must be completed prior to requesting this accelerator
    • Data collection, baseline, and actuals must be completed by customer
    • Operational Performance isn’t included