Jumpstart Your Multi-lingual Virtual Agent

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Multi-lingual Virtual Agent

    The Jumpstart Your Multi-lingual Virtual Agent Accelerator showcases the capabilities of Dynamic Translation for Impact customers. It includes demonstrations of Virtual Agent conversations, AI Search within a temporary cloned instance, and hand-offs to Live Agent, along with best practices for implementation. This Accelerator is offered in Guided, Advanced, and Total Packages.

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    Key Features

    • AI Search Assessment
    • Provisioning of a temporary instance for testing
    • Activation and configuration of Dynamic Translation
    • Two Customer Coaching Sessions (up to 60 minutes each)
    • Demonstrations of Virtual Agent and Live Agent conversations in multiple languages
    • Internationalization support for AI Search with NLU multi-lingual capabilities

    Key Outcomes

    Customers will gain access to a temporary instance for hands-on experience with Dynamic Translation, receive guidance on setup, and benefit from coaching sessions to address questions and optimize the use of the Virtual Agent. The Accelerator also outlines customer responsibilities, including the need for roles such as Platform Owner, Virtual Agent Lead, and System Administrator to ensure effective implementation. Note that some customers in specific environments may have access restrictions to this Accelerator.

    This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.

    Overview

    Jumpstart Your Multi-lingual Virtual Agent Accelerator provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual Agent conversations, within AI Search via a temporary cloned instance, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated.

    See Virtual Agent for additional information on Virtual Agent.

    Note:
    This Accelerator is available in Guided, Advanced, and Total Packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    AI Search Assessment
    • Provisioning of a temporary instance
    • Activating and configuring Dynamic Translation
    Customer Coaching Session #1 (up to 60 min)
    • Thirty days of access to the temporary instance
    • Overview of Dynamic Translation and how to set it up
    • Demonstration of Virtual Agent chatbot using dynamic translation
    • Demonstration of Live Agent conversation using different languages
    • Demonstration of Internationalization support for AI Search
    • NLU multi-lingual support
    • Leading practices and resources
    Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
    Opportunity for a Questions and Answers session related to Dynamic Translation

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Virtual Agent Lead (Required) Subject matter expert responsible for ServiceNow Virtual Agent.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Linguist or Localization Expert (Recommended) Subject matter expert responsible for managing ServiceNow localization.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.