Portfolio Governance

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Guidance on building a strategic portfolio management process

    Overview

    Portfolio Governance provides Impact Customers with leading practices and prescriptive guidance on the demand management process, including demand generation, demand scoring, and the transition to design/development. This Impact Accelerator aims to assist Customers in creating a portfolio governance capability that is connected to strategic governance, building cross-enterprise alignment on strategic priorities for more effective and holistic solutions to enhance speed to value.

    Note:
    This Accelerator is available in Advanced and Total packages.

    What you get

    Introductory Customer Session (up to 60 min)
    • Set expectations on process and depth of deliverable.
    • Communicate expectation for Customer participation.
    • Request data and any other inputs.
    Customer Workshop (up to 4 hrs)
    • Review current state of demand management.
    • Discuss leading practice content.
    • Propose action plan items for Customer to execute.
    Portfolio Governance Deliverables
    • Workshop slides
    • Action planning notes
    • Action planning templates
    Follow-Up Customer Session (optional upon Customer request - up to 60 min)
    • Opportunity for Q&A related to portfolio governance deliverables.
    • Provide additional guidance on leading practices.

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor - Required Primary strategic contact for ServiceNow.

    Requested information/access

    • ServiceNow governance structure documents – charters, board participant lists, etc.
    • CoE Charter
    • Organization chart
    • IT governance documents
    • Demand process workbook – intake forms, assessment scorecards, etc.
    • EA process workbook
    • Project plans & implementation timelines
    • Design Review policies
    • Development methodology and process (agile and/or waterfall)

    Exceptions

    ServiceNow is not responsible for execution of the portfolio management process.