Vision and Strategy

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Insights into vision and strategy.

    Vision and Strategy – Advanced

    Guidance on building a ServiceNow vision and strategy

    Overview

    Vision & Strategy provides Impact Customers with leading practices content and prescriptive guidance to draft a ServiceNow vision and strategy for their organization that aligns with their strategic priorities, digital transformation efforts, and business outcomes.

    What you get

    Introductory Customer Session (up to 60 min)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Customer Workshop (up to 4 hours)

    Discuss:

    • Customer’s strategic objectives
    • Customer’s strategy for ServiceNow
    • Draft blueprint of ServiceNow vision and strategy
    Vision & Strategy Deliverables
    • Workshop slides
    • Action planning notes
    • Vision and strategy blueprint
    Follow-Up Customer Session (optional upon Customer request - up to 60 min)
    • Opportunity for Q&A related to vision & strategy
    • Provide additional guidance on leading practices

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor - Required Primary strategic contact for ServiceNow.

    Requested information/access

    • Organizational chart with roles & responsibilities
    • Organizational strategy documents

    Exceptions

    ServiceNow is not responsible for execution of vision and strategy.

    Vision and Strategy – Total

    Guidance on building a ServiceNow vision and strategy

    Overview

    Vision & Strategy provides Impact Customers with leading practices content and prescriptive guidance to draft a ServiceNow vision and strategy for their organization that aligns with their strategic priorities, digital transformation efforts, and business outcomes.

    What you get

    Introductory Customer Session (up to 60 min)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Customer Workshop (up to 8 hours, as needed depending on number of workshops)

    Discuss:

    • Run exercises to determine a vision statement for Customer’s investment in ServiceNow
    • Run exercises to agree upon key strategic business drivers that help deliver against Customer’s ServiceNow vision
    • Run exercises to establish key business outcomes and KPIs that will measure progress against key strategic business drivers
    Vision & Strategy Deliverables
    • Workshop slides
    • Action planning notes
    • Vision and strategy blueprint
    • Strategy map (i.e., a one-page summary of the ServiceNow vision & strategy)
    Follow-Up Customer Session (optional upon Customer request - up to 60 min)
    • Opportunity for Q&A related to vision & strategy
    • Provide additional guidance on leading practices

    Requested customer resources

    Table 2. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor - Required Primary strategic contact for ServiceNow.

    Requested information/access

    • Organizational chart with roles & responsibilities
    • Organizational strategy documents
    • Existing planning documents (e.g., capability maps, product roadmaps)
    • Business KPIs
    • Current state architecture blueprint
    • Details on the existing partner landscape

    Exceptions

    ServiceNow is not responsible for execution of vision and strategy.