Jumpstart Your Upgrade

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Guidance on upgrade planning and preparation

    Overview

    Jumpstart Your Upgrade provides Impact Customers with guidance, tips, and tools to execute a ServiceNow upgrade. It enables Customers to upgrade by helping them understand leading practices as well as giving them an opportunity to see what their instance looks like upgraded in a temporary instance.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What You Get

    Upgrade Assessment
    • Provisioning of a pre-upgraded temporary instance
    • Upgrade assessment using ServiceNow HealthScan
    Customer Coaching Session #1 (up to 90 min)

    Review of:

    • Temporary instance
    • Upgrade leading practices
    • Upgrade assessment review
    • Skipped log guidance
    • Release notes & Known PRBs
    • Utilizing Automated Testing Framework (ATF)
    • Sample upgrade project plan
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    • Opportunity for Q&A related to upgrades
    • Provide additional guidance on leading practices and upgrade assessment

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Upgrade Lead - Required Subject matter expert responsible for upgrading the ServiceNow platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Enterprise Architect(s) - Recommended Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
    Developer(s) - Recommended Writes code for the ServiceNow platform.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing the applicable upgrade on Customer’s sub-production or production instances.