Jumpstart Your CMDB

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Jumpstart Your CMDB

    Jumpstart Your Configuration Management Database (CMDB) Accelerator offers Impact customers a detailed introduction to CMDB capabilities, helping them establish a strategic approach for utilizing ServiceNow resources effectively. Key resources include the CMDB Workspace, CI Class Manager, and Reconciliation rules, essential for streamlining CMDB operations.

    Show full answer Show less

    Key Features

    • Session Preparation: Customers will receive a temporary instance and necessary CMDB-related plugins.
    • Customer Coaching Session #1: A 90-minute session that covers an overview of CMDB, its functionalities, and tools like the CMDB workspace and health dashboards.
    • Customer Coaching Session #2 (Optional): A follow-up 60-minute Q&A session tailored to customer inquiries about CMDB.

    Key Outcomes

    Customers can expect to enhance their understanding of CMDB fundamentals and develop a practical strategy for implementation. Responsibilities are clearly outlined for key roles such as Platform Owners, System Administrators, and Process Owners, ensuring accountability and alignment with business objectives. Note that some limitations apply for customers in restricted environments.

    The Jumpstart Your Configuration Management Database (CMDB) Accelerator provides a demonstration of the possibilities and capabilities of CMDB.

    Overview

    Jumpstart Your CMDB provides Impact customers with a comprehensive overview of platform CMDB capabilities to ensure customers have a sound understanding of CMDB fundamentals and a strategic plan for success. Our goal is to place customers in a position for success from the very start, enabling you to create a strategy for leveraging ServiceNow resources. Resources include the CMDB Workspace, CI Class Manager, and Reconciliation rules to streamline working in your CMDB. See Configuration Management for information on CMDB.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Install or update necessary CMDB related plugins
    Customer Coaching Session #1 (up to 90 min)

    Includes the following:

    • Overview and demonstrate CMDB
    • Review of the functionality of CMDB tools:
      • CMDB workspace
      • Identification Reconciliation Engine
      • CMDB Data Manager
      • CMDB health dashboards
    • Temporary instance with 30 days granted access
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to CMDB

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owner(s) (Required) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing any of the recommended CMDB configuration changes in Customer’s sub-production or production instances.