TuneUp Your IT Asset Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Provides prescriptive guidance to improve IT Asset Management (ITAM) health.

    Overview

    This accelerator provides Impact Customers with an analysis of common IT Asset Management problem areas through HealthScan along with recommendations on addressing those findings. It aims to help customers understand how to identify problem areas within your ITAM setup, including a review of the top challenging areas and leading practices on how to best remediate gaps.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    IT Asset Management Assessment
    • Provisioning of a temporary instance
    • Running ITAM HealthScan portfolio
    • Analysis of ITAM health findings
    Customer Coaching Session #1 (up to 60 min)
    • Access to the provisioned temporary instance is granted for 30 days
    • Review the following:
      • Importance of IT Asset Management
      • ITAM health analysis
      • Prioritized problem or deficient areas (up to 3)
      • Leading practices and recommended actions to remediate gaps
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to IT Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Asset Manager (Required) Primary stakeholder for Asset Management.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use).

    ServiceNow is not responsible for implementing IT Asset Management recommendations on Customer’s sub-production or production instances.