Jumpstart Your Success Dashboard- US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Demonstration of what is possible with the Success Dashboard via a demonstration instance.

    Overview

    Jumpstart Your Success Dashboard provides Impact US Public Sector customers with an overview of the Success dashboard, which aims to help customers gain visibility into their ITSM and/or HR product success metrics. It includes a demonstration of the Success Dashboard, a guided tour of its features and benefits and leading practices on getting started.

    What You Get

    Customer Session #1 (up to 60 minutes)
    Review of:
    • Reporting strategy overview
    • Demonstration of the Success Dashboard, including:
      • Performance overview KPIs
      • Service Quality KPIs
      • Configuration Overview
    • Key resources and guides
    • Thirty days of access to the Technical Consultant
    Customer Session #2 (Optional upon Customer request– up to 60 minutes)
    Opportunity for Q&A related to Success Dashboard

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead- Recommended Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator to understand leading practices and potentially support customer going forward.
    Developers- Optional Writes code for the ServiceNow platform.

    Exceptions

    ServiceNow is not responsible for implementing Success Dashboard recommendations on Customer’s non-production or production instances.