Jumpstart Your Success Dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Demonstration of what is possible with the Success Dashboard using your data via a temporary instance.

    Overview

    The Jumpstart Your Success Dashboard provides Impact Customers with an overview of the Success Dashboard, which aims to help Customers gain visibility into their ITSM and/or HR product success metrics. It includes an applied demonstration of the Success Dashboard, a guided tour of its features and benefits via a temporary instance containing your cloned data, and leading practices on getting started.

    Offered pursuant to the applicable Impact Accelerator Description

    What You Get

    Temporary instance (w/cloned instance data)
    • Provisioning of a temporary instance
    • Enablement and configuration of Success Dashboard
    Coaching Session #1 (up to 60 minutes)
    • Provide reporting strategy overview
    • Demonstrate the ITSM Success Dashboard in temporary instance
      • Performance Quality KPIs
      • Service Quality KPIs
      • Configuration Overview
    • Key resources and guides
    • Includes 30 days of access to the temporary instance and a Technical Consultant
    Coaching Session #2 (optional – up to 60 minutes)
    Opportunity for Q&A related to CIO dashboard

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead- Recommended Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Developers- Optional Writes code for the ServiceNow platform.
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator to understand leading practices and potentially support customer going forward.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description.

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected datacenters, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow isn’t responsible for implementing Success Dashboard recommendations on Customer’s non-production or production instances.