Adoption Accelerator

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Adoption Accelerator provides guidance on tools and support available for change enablement.

    Overview

    Adoption Accelerator provides Impact Customers with tools and support in initiating their own change enablement programs to drive user adoption in their organizations. It helps Customers gain a deeper understanding of the value and purpose of the templates provided in the Adoption Toolkit (and when and how to use them) ServiceNow’s change methodology, and techniques for executing a stakeholder analysis, champion engagement plan, communication plan, and training plan.

    What You Get

    Pre-engagement and Planning
    • Pre-engagement questionnaire sent to Customer for completion
    • Planning Customer Session (up to 30 min)
    Adoption Customer Session #1 (up to 120 min)
    • Review of ServiceNow change enablement methodology, Adoption Toolkit templates, and change enablement leading practices
    • Begin assessing stakeholder groups and developing a change enablement work plan
    Adoption Customer Session #2 (up to 120 min)

    Review of:

    • Leading practices for building a change champion network
    • How champions can become knowledgeable on the ServiceNow AI Platform so that they can help drive change in their organization. Leveraging champion enablement resources made available by ServiceNow
    Adoption Customer Session #3 (up to 120 min)
    • Begin building a communications plan
    • Leverage communication resources across ServiceNow
    Adoption Customer Session #4 (up to 120 min)

    Review of:

    • Leading practices for customizing process user training templates in the Adoption Toolkit specific to Customer’s application processes
    • Leading practices and pitfalls to avoid in building a robust training plan

    All sessions provided remotely.

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Change Lead(s)- Required Manages Customer’s ServiceNow change enablement program.
    Communication Lead(s) - Required Drafts and publishes Customer’s internal communications.
    Training Lead(s) - Required Manages the rollout of ServiceNow process user training to the organization.

    Requested Information / Access

    N/A – no additional information or data access is requested.

    Exceptions

    ServiceNow is not responsible for the development and execution of Customer’s change plan. Customer must download the Adoption Toolkit from ServiceNow University prior to the first session. All sessions must be scheduled and completed within 4 weeks from Accelerator initiation.