Develop Partner Strategy

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • The Develop Partner Strategy Accelerators provide guidance on finding and evaluating effective partners.

    Develop Partner Strategy – Advanced

    Guidance on finding and evaluating effective partners

    Overview

    Develop Partner Strategy provides Impact Customers with guidance to identify, and evaluate, a ServiceNow implementation partner that is aligned to their business objectives and has the expertise needed to help them achieve the target outcome.

    What You Get

    Introductory Customer Session (up to 60 min)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Discovery Customer Sessions (up to 5 hours total)

    Customer meetings to discuss:

    • Existing partner performance
    • Current partner needs
    • Plan to assist customer in identifying and evaluating partners for a target outcome
    Partner Strategy Deliverable

    Documented recommendations to assist customer in identifying and evaluating partners for target outcome.

    Follow-Up Customer Session (optional upon Customer request - up to 60 min)
    • Opportunity for Q&A related to partner plan
    • Provide additional guidance on leading practices

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor - Required Primary strategic contact for ServiceNow.
    Primary Executive Stakeholder – Required Responsible for selecting and managing the partner.

    Requested Information / Access

    • Implementation roadmap(s)
    • Existing partner relationship(s)
    • Outstanding RFP(s) issued by Customer (Partner responses not to be shared with ServiceNow)

    Exceptions

    ServiceNow is not responsible for partner assessment, identification, selection, enablement, or management.

    Develop Partner Strategy – Total

    Guidance on finding and evaluating effective partners

    Overview

    Develop Partner Strategy provides Impact Customers with guidance to identify, evaluate, and select a ServiceNow implementation partner that is aligned to their business objectives and has the expertise needed to help them achieve value from their ServiceNow investment.

    What You Get

    Introductory Customer Session (up to 60 min)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Discovery Customer Sessions (up to 10 hours total)

    Customer meetings to discuss:

    • Maturity of partner management function
    • Existing partner performance
    • Expectations for any new partner relationships
    • Improving partner selection and management processes
    Partner Strategy Deliverable
    • Analysis readout on the current state of partner management function
    • Documented recommendations on how to modify and/or improve partner selection and management processes
    Follow-Up Customer Session (up to 20 hours total)
    • Opportunity for Q&A related to partner strategy deliverable
    • Offer guidance on Customer’s partner management, as needed

    Requested Customer Resources

    Table 2. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive Sponsor - Required Primary strategic contact for ServiceNow.
    Primary Executive Stakeholder – Required Responsible for selecting and managing the partner.

    Requested Information / Access

    • Implementation roadmap(s)
    • Existing partner relationship(s)
    • Outstanding RFP(s) issued by Customer (Partner responses not to be shared with ServiceNow)

    Exceptions

    ServiceNow is not responsible for partner assessment, identification, selection, enablement, or management.