Health Assessment – Guided

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Provides an insight into your ServiceNow instance health.

    Overview

    Health Assessment- Guided provides Impact Guided Customers with a technical analysis of their ServiceNow instance health via HealthScan, as well as guidance on how to interpret the findings. It aims to help you understand how your instance aligns to leading practices and recommendations on how to improve instance health.

    What You Get

    Instance Assessment

    Instance assessment using ServiceNow HealthScan.

    Customer Coaching Session #1 (up to 90 min)

    Review of:

    • How to interpret HealthScan findings
    • Detailed findings from HealthScan Scorecard
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    • Opportunity for Q&A related to HealthScan findings
    • Provide additional guidance on leading practices, as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the project, meet with the ServiceNow Impact Accelerator Consultant, provide access to the required resources, and drive the actions from the review.
    System Administrator (s)- Recommended Responsible for maintenance and configuration of the ServiceNow platform. Meet with the ServiceNow Impact Accelerator Consultant and provide feedback on challenges and pain points of the ServiceNow environment.
    Service Owners- Required Responsible for overall ownership and day-to-day activities of the ServiceNow instance. Meet with the ServiceNow Impact Accelerator Consultant and provide feedback on challenges and pain points of the ServiceNow environment.
    System Developers- Required Responsible for development activities on the ServiceNow platform. Meet with the ServiceNow Impact Accelerator Consultant and provide feedback on challenges and pain points to the ServiceNow environment

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    Certain Impact Accelerator Activities may be limited or unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    Note that reviews of design, process, strategy, governance and pre-production testing are excluded. Implementation of any recommended activities resulting from Health Assessment, such as any findings or recommendations in the Review Report are excluded.