Jumpstart Your Service Operations Workspace - US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • This Accelerator illustrates a demonstration of the possibilities and capabilities of Service Operations Workspace.

    Overview

    The Jumpstart Your Service Operations Workspace - US Public Sector Accelerator provides Impact customers with an overview of Service Operations Workspace, which aims to provide a unified workspace for day-to-day IT Service Management (ITSM) operations. A guided tour of the possibilities and capabilities and leading practices on getting started is included.

    For more information on the product, see https://servicenow.com/docs/csh?topicname=sow-landing-page.html&version=latest

    Note:
    This Accelerator is available in Guided, Advanced, and Total Packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Customer Coaching Session #1 (up to 90 min)
    Thirty days of access to the Technical Consultant
    Review of:
    • Workspace strategy overview
    • Demonstration of Service Operations Workspace
      • Manage incidents, problems, and interactions easily with a unified navigation
      • Create actionable alerts to reduce Mean Time to Resolution
      • Improve overall employee experience with personalized, configurable views
      • Collaborate across teams to resolve issues faster
    • Key resources and guides
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to Service Operations Workspace

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    IT Service Desk Manager (Recommended) Subject matter expert responsible for managing IT Service Desk.
    Service Desk Agent(s) (Recommended) Subject matter expert(s) responsible for day-to-day ITSM operations.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use).

    ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.