Jumpstart Your AI Search- US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Guidance on enabling and configuring AI Search

    Overview

    Jumpstart Your to AI Search provides Impact US Public Sector customers with an introduction to AI Search, a demonstration of features and performance, and leading practices on getting started. It enables customers to enhance their end-user’s experience by empowering them to find the information they need when and where they need it.

    What You Get

    Customer Session #1 (up to 90 minutes)
    Review of:
    • What is AI Search
    • Review of setup process
    • Demonstration of AI Search capabilities
    • Leading practice recommendations
    • Reporting/Analytics overview
    • Key resources and guides
    • Thirty days access to the Technical Consultant
    Customer Session #2 (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to AI Search

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    ITSM Virtual Agent Lead- Recommended Subject matter expert responsible for ServiceNow ITSM Virtual Agent.
    System Administrator- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developers- Recommended Writes code for the ServiceNow platform.

    Exceptions

    ServiceNow is not responsible for implementing AI Search recommendations on Customer’s sub-production or production instances.