Configuring Knowledge Management

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Plan and configure your Knowledge Management implementation.

    Configuration overview

    Visit the following page on the ServiceNow Community for information on setting up Knowledge Management: Knowledge Management Getting Started.

    You can also use Knowledge Management capabilities within a website built on Adobe Experience Manager (AEM). For more information, see Integration with Adobe Experience Manager.

    Using guided setup to implement Knowledge Management

    Guided setup provides a sequence of tasks that help you configure Knowledge Management on your instance. To open guided setup for Knowledge Management, navigate to Knowledge > Administration > Guided Setup. For more information, see Using guided setup.