---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View user requests for password reset

# View user requests for password reset {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Reset Requests module displays the status of each password
reset request from the Password Reset
Request table \[pwd_reset_request\].

## Antes de Iniciar

Role required: password_reset_admin or password_reset_service_desk

## Procedimento

Navigate to AllPassword ResetReset Requests.  
{#t_ResetARequest__table_nvn_j22_sr__entry__2}

| Field | Description |
|-|-|
| User | User whose password is being reset or changed. |
| Process | Process that implements this password reset request. |
| Type | Type of Password Reset request: * Change Password: Request to change a password. * Help Desk: Request opened on behalf of the requesting user by a service desk agent. * Self Service: Requesting user opened the reset request. {#t_ResetARequest__ul_cpg_t22_sr} |
| Action Type | Corrective action performed during the Password Reset request. * Change Password: Update the credential store with the new password. * Reset and Unlock Account: Generate a new password for the user and unlock the user account. * Reset Password: Generate a new password for the user. * Unlock Account: Unlock the user account. {#t_ResetARequest__ul_ohn_cf2_sr} |
| Status | Result of the Password Reset request: * Completed With Failure: User completed all steps in the Password Reset process, but the password was not reset in the credential store. * Completed With Success: User completed all steps in the Password Reset process and the password was reset in the credential store. * Expired: User did not complete all steps in the Password Reset process in the time allowed. * In Progress: User is working through the steps to reset the password. * Max Number of Attempts: User failed to answer the security questions correctly during the identity verification step and has exceeded the maximum number of attempts allowed. * Verified: User has completed the identity verification step and is verified. The user can move to the Password Reset step. {#t_ResetARequest__ul_ntk_jf2_sr} |
| Active | Whether the request is open or closed. |
| Retry | Total number of times the user has attempted to complete a password reset request. |
[Tabela 1. Password Reset request fields]

{#t_ResetARequest__table_nvn_j22_sr}
**Conceitos relacionados**   

* [Password Reset and Password Change reports and logs](https://servicenow-prod.fluidtopics.net/KV~I62Z0YOuDAoAyH8aNrQ "The Password Reset application provides several tools for monitoring and troubleshooting password reset activities.")