Enable knowledge blocks in the Knowledge Center

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.

    Antes de Iniciar

    Make sure that the knowledge blocks [com.snc.knowledge_blocks] plugin is activated. To activate the plugin see Activate knowledge blocks

    Role required: knowledge_admin or knowledge_manager

    Procedimento

    1. Navigate to All > Knowledge > Administration > Knowledge Bases.
    2. Open the knowledge base record.
    3. In the Knowledge Base form, select the Enable blocks check box.
      Nota:
      If the Enable blocks check box isn’t visible, you can add the field to the form by select and hold (or right-click) the form header and navigating to Configure > Form Layout.
    4. SelectUpdate.
      Nota:
      If you decide to disable the knowledge blocks feature, all knowledge blocks within the knowledge base must be deleted before you can clear the box.

    O que Fazer Depois

    Create knowledge blocks to use within the enabled knowledge base.