---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Notify voice and SMS capabilities

# Notify voice and SMS capabilities {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Notify provides support for SMS
and voice channels for communicating internally with team members and externally with customers
and contractors.

Notify provides a way for applications to
start and manage a conference, send/receive SMS, send/receive calls and present them with IVR
like system.
* **[How Notify processes incoming calls](https://servicenow-prod.fluidtopics.net/6cDbhMkWE_rpbBNTncW4Qg)**   
  Notify processes incoming calls using workflow activities.