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sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

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bundleId :

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workflow :

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---

# Using the Notify Cisco Webex Connector with a major incident

# Using the Notify
Cisco Webex Connector with a major incident {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Initiate a conference call from the major incident workbench by inviting one or more
users to join a call.

Notify administrators, major incident managers, or communications managers can manage
conference calls.
* **[Create a collaborative communication task from MIM workbench](https://servicenow-prod.fluidtopics.net/WOKtzJ6Kkxw04p49y4cs5w)**   
  Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.
* **[Initiate Notify Cisco Webex conference from MIM workbench](https://servicenow-prod.fluidtopics.net/JV0GuYmQEmWG0R9kxwwOTA)**   
  Initiate a Webex conference from the MIM workbench to work towards the resolution of the major incident.
* **[Add participants to a conference call](https://servicenow-prod.fluidtopics.net/bT4nbzKixiuSm4KVcFfJ3A)**   
  Add a participant to a conference call to participate in the discussion to resolve the major incident.
* **[Join a conference call](https://servicenow-prod.fluidtopics.net/t5WmgghSXp0EYO8HpV~Ehg)**   
  You can join an active conference call from an incident to discuss about the resolution of an incident.