Approve an article that is being reviewed

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Approve an article that is being reviewed and create a new published version.

    Antes de Iniciar

    Role required: Owner and knowledge manager

    Por Que e Quando Desempenhar Esta Tarefa

    When an article is in the Review state, only those users who are included in the Approvals related list can modify the article.

    Procedimento

    1. Navigate to All > Knowledge > Articles > Unpublished.
    2. Open an article in the Review state and review the text.
    3. In the Approvals related list, click Requested in the State column to display the Approval form for the article.
    4. Click Approve.

    Resultado

    The system displays the Knowledge form. The version number of the article increments to the next whole number (for example, from 2.02 to 3.0) and the state changes to Published. The new published version of the article is added to the Knowledge list and to the Article Versions related list on the Knowledge form.