---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Disconnect from a Twilio account

# Disconnect from a Twilio account {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

If a Twilio account is already associated with a different system, disconnect the
account from the other system before connecting to the current instance.

## Antes de Iniciar

Role required: notify_admin

## Procedimento

1. Navigate to AllNotifyAdministrationTwilio Direct Configuration.
2. On the Twilio Account Properties page, click Disconnect.
3. In the Disconnecting Twilio account pop-up window, click OK.  
   The account is disconnected from the instance. The system clears the
   Account SID and Auth Token
   fields and deactivates the list of associated phone numbers.
{#t_disconnect-from-Twilio-account__steps_hwg_kfp_sr}