Enroll for the Password Reset program using an authenticator

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

1 min. de leitura

Verify your identity while resetting your password by enrolling for the Password Reset program using a third-party authenticator app.

Antes de Iniciar

Role required: none

Por Que e Quando Desempenhar Esta Tarefa

To verify your identity while resetting your password, you get a code from an authenticator app on your mobile device and then enter the code on the Password Reset web page.

Password Reset supports the following authenticator apps:

Google Authenticator
Microsoft Authenticator
Cisco Duo
Okta Verify

Procedimento

Navigate to All > Password Reset > Enroll.
Click the Authenticator App Verification tab.

Nota:
If your organization requires you to enroll for the Password Reset Authenticator verification method, the tab is marked with an asterisk (*).
Download the authenticator app to your device.
Open the app and then use the device to scan the QR code on the tab.
When the device generates a code, enter the code in the text box, and then click Pair Device.
Select Submit.
Opcional: If the system displays a success message, select Submit.

Opcional: If the system displays a failure message, enter the code again, click Pair Device, and then select Submit.

When you submit the enrollment, the tab displays the following options:


Option	Description
Generate New QR Code	Enables you to pair a device with a new code. This option is useful if you have a new device. New data replaces the existing secure verification data.
Disable Multi-factor Authentication	Deletes existing secure verification data. The Google Authenticator verification is no longer available.

Opcional: Enroll for an additional identity verification using any of the other methods that your organization offers.
For more information about enrolling using different methods, see the following topics: