I-Lab v3.1 March -- CI ownership skill

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Identify the owner of a CI using various strategies, including Group Action Framework (GAF).

    Antes de Iniciar

    Role required: cmdb_inst_admin and now_assist_panel_user

    Por Que e Quando Desempenhar Esta Tarefa

    This procedure describes how you can manually access the skill. In addition, any agentic workflow can use the skill.

    When a Now Assist skill is enabled, the Now Assist icon appears in the toolbar of the workspace. For more information, see Working in the Now Assist panel.

    Procedimento

    1. Select a CI from the workspace or from any list view.

      For example, select All and enter cmdb_ci.list in the search filter. Select a CI to open its CI form.

    2. Zzz what next.
    3. Opcional: Provide feedback, copy the response text to the clipboard, or refresh the response.
      OptionProcedure
      Provide feedback for the summary If you think that the response was helpful, select thumbs-up . If you think that it wasn’t helpful, select thumbs-down .

      This feedback improves the Agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the Agentic AI logs (sys_generative_ai_log_list.do).
      Copy the summary Select the copy to clipboard icon to use the response information for another purpose, such as pasting into an email.
      Refresh the summary If you think that data might have changed after you viewed the response, select the redo icon to refresh the response information.