Configure the polling interval

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • The polling interval determines how frequently the system polls for new Connect messages.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    The default interval is 10 seconds. You can change this value. The shorter the polling interval, the more frequently the system checks for new messages and the greater the impact on performance.

    Nota:
    This setting impacts Connect Chat and Connect Support.

    Procedimento

    1. Navigate to sys_properties.list.
    2. Locate the collaboration.polling_interval property.
    3. Set the Value to a different number of seconds.
      Setting the polling interval to a value smaller than 2 is likely to tax the system too heavily, while a value greater than 10 is likely to result in a poor user experience.