---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Creating and maintaining articles

# Creating and maintaining articles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Share your ideas and experience by creating a knowledge article. Review and provide feedback on knowledge articles, and resolve issues yourselves rather than contacting customer service or an internal helpdesk.
* **[Create a knowledge article](https://servicenow-prod.fluidtopics.net/IUAjocBtyBuUWt_uguc1eQ)**   
  Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization.
* **[Edit a knowledge article](https://servicenow-prod.fluidtopics.net/BfyBK4p5aAlfvnx_Cp1rhA)**   
  Edit knowledge articles within a knowledge base to update information shared across your organization.
* **[Map related articles](https://servicenow-prod.fluidtopics.net/bhpJfpWLeoibBRCWSVfRXw)**   
  Discover similar information across articles on a topic while viewing an article. You can manually map related articles or have the application automatically present related articles using machine learning (ML) algorithms.
* **[Map catalog items related to an article](https://servicenow-prod.fluidtopics.net/hoZ3gV5ygzkM2DHX~qFJXQ)**   
  Manually map catalog items related to a knowledge article to enable employees to request the related product or service.
* **[Schedule a knowledge article for publishing](https://servicenow-prod.fluidtopics.net/~oMI78IfGi_JNSVnChW0AQ)**   
  Set a specific time and day for a knowledge article to be published automatically.
* **[Recall an article that is being reviewed](https://servicenow-prod.fluidtopics.net/yJ4qZYX1eVN8zKaSdEIhYQ)**   
  Recall an article that is being reviewed to make additional changes.
* **[Approve an article that is being reviewed](https://servicenow-prod.fluidtopics.net/dHsQj5IJOqBQTHxd61BOGw)**   
  Approve an article that is being reviewed and create a new published version.
* **[Retire a knowledge article](https://servicenow-prod.fluidtopics.net/z8~uPvnBGqzpXT47mrsHOg)**   
  Initiate the retirement workflow to retire a knowledge article. Knowledge base owners and managers can view articles after they are retired but cannot search for retired articles on the Knowledge homepage and portal.
* **[Republish a retired article](https://servicenow-prod.fluidtopics.net/GBqHA1Tf2nSsWTtnTPcYag)**   
  Instantly republish a retired article.
* **[Move a knowledge article](https://servicenow-prod.fluidtopics.net/cvFHS2HxyRlrxA3NSOLnrw)**   
  You can move articles between knowledge bases.
* **[Comment on a knowledge article](https://servicenow-prod.fluidtopics.net/OaWS98T9UYHKc7ExbHoKuw)**   
  Comment on a knowledge article or reply to a comment.
* **[Create knowledge from incident or problem](https://servicenow-prod.fluidtopics.net/W1ul2_JDG7Db6JMKV_HGwA)**   
  Create a knowledge article, so the next time the issue comes up the resolution is easy to find.
* **[Create an article version by importing a Word document](https://servicenow-prod.fluidtopics.net/jYt9Aw~RdUWbhw0f0u8KPQ)**   
  Import a Word document to a knowledge article to create a new version.
* **[Using human readable URLs for the Knowledge article page](https://servicenow-prod.fluidtopics.net/ueYbBPXmabzxcYJsZUSTgA)**   
  Human readable URLs include more readable keywords to the URL structure.
* **[Select a knowledge article category](https://servicenow-prod.fluidtopics.net/OtaPNM1ISu1GYOha2WDTrQ)**   
  Knowledge articles within a knowledge base are grouped by category. These groups can help you define the knowledge base taxonomy, and can help users find articles within that knowledge base.
* **[Associate a knowledge article with a taxonomy category](https://servicenow-prod.fluidtopics.net/cfuC3L0EYClx3yscyHJSKQ)**   
  Associate a knowledge article with a taxonomy topics to create a uniform classification structure across different kinds of content.
* **[Create a knowledge article from a customer service case](https://servicenow-prod.fluidtopics.net/_ulbHivAi_u1SDbc~p_N~w)**   
  Reuse information from a customer service case by creating knowledge articles from cases.
* **[Provide feedback on knowledge articles](https://servicenow-prod.fluidtopics.net/lhRHRtjSsdQWkOSRghtgLg)**   
  You can view and contribute to feedback on knowledge articles.