Enable knowledge blocks for each knowledge base

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.

    Antes de Iniciar

    Make sure that the knowledge blocks [com.snc.knowledge_blocks] plugin is activated.

    Role required: knowledge_admin or knowledge_manager

    Procedimento

    1. Navigate to All > Knowledge > Administration > Knowledge Bases.
    2. Open the knowledge base record.
    3. In the Knowledge Base form, select the Enable blocks check box.
      Nota:
      If the Enable blocks check box is not visible, you can add the field to the form by right-clicking the form header and navigating to Configure > Form Layout.
      Enable knowledge blocks feature for knowledge base.
    4. Click Update.
      Nota:
      If you decide to later disable the knowledge blocks feature, all knowledge blocks within the knowledge base must be deleted before you can clear the box.

    O que Fazer Depois

    Create knowledge blocks to use within the enabled knowledge base.