You can join an active conference call from an incident to discuss about the resolution of an incident.

Antes de Iniciar

Role required: notify_view, notify_admin, major_incident_manager, or communication_manager

Procedimento

1. Navigate to All > Incident > Major Incidents > Open.
2. Open the relevant major incident.
3. Select View Workbench.
4. Select Collaborate tab.
5. Select Join Call.