---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using Notify with Incident Communications Management

# Using Notify with Incident
Communications Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Notify with incident
communication plan to send SMS messages or start conference calls.  
Certain configuration steps are required to use Notify with an incident communication plan.

* Both Notify and Incident Communications Management must be active.
* Notify must be configured and able to initiate and receive phone calls and SMS messages.
* The property com.snc.iam.notify_number must be set to an active Notify number with outgoing voice and SMS capability.
* This Notify number must belong to a number group configured with inbound and outbound conference call workflows.

{#c_NotifyWithIncidentAlert__ul_ov1_cbf_rs}  
Nota:  
The Conference Call Group number group is configured with conference call workflows by default.
* **[Initiate a conference call from incident communication plan](https://servicenow-prod.fluidtopics.net/R8D00fiAYRoqyCo6AJuGsg)**   
  Use Notify to initiate a conference call from an incident communication plan by inviting one or more users.
* **[Join and end a conference call from incident communications management](https://servicenow-prod.fluidtopics.net/7ltxxzb2i~KY2MdubAGBkA)**   
  After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.
* **[Send communication updates for an incident communications plan](https://servicenow-prod.fluidtopics.net/QMGkPFvGlPqmdwl00djgTA)**   
  Update users on the latest communication on an incident through selected communication channels.

**Conceitos relacionados**   

* [Numbers and number groups](https://servicenow-prod.fluidtopics.net/5zvkUJlIsyz~cfzgFCccCA "Number groups allow you to group Notify phone numbers and share workflows across grouped numbers.")
* [Using Notify for making conference calls](https://servicenow-prod.fluidtopics.net/bRxoxFUp86yPq98k56NPWA "Notify administrators, major incident managers, or communications managers can manage conference calls.")  
**Tópicos relacionados**   

* [Incident Communications Management](https://www.servicenow.com/docs/access?context=c_IncidentAlertManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US)