---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure default behavior to request items for users

# Configure the default behavior to request items for other users {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Define the default behavior when no roles are specified in the
glide.sc.req_for.roles property.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The glide.sc.req_for.roles property specifies the list of roles
who can request items for other users. When no roles are specified, then the default
behavior is defined by the glide.sc.req_for.roles.default
property. For information about the glide.sc.req_for.roles
property, see [Service Catalog properties](https://servicenow-prod.fluidtopics.net/rWVSN88kI2UuPPHMgpFGuQ "The Service Catalog application contains properties used to configure various settings in the application.").

Following are the possible values for the
glide.sc.req_for.roles.default property.

* When the property is set to <kbd class="ph userinput">allow</kbd>, then any user can request items for other users.
* When the property is set to <kbd class="ph userinput">deny</kbd>, then no user can request items for other users.

{#config-default-behavior-request-other-user__ul_czd_nms_h4b}

The value of the glide.sc.req_for.roles.default property is
considered as <kbd class="ph userinput">allow</kbd> in any of the following scenarios and any
user can request an item for other users:

* The glide.sc.req_for.roles.default property is not defined.
* The value of the glide.sc.req_for.roles.default property
  is empty, <kbd class="ph userinput">allow</kbd>, or any string other than
  <kbd class="ph userinput">deny</kbd>.

{#config-default-behavior-request-other-user__ul_dzd_nms_h4b}

A user with the admin role can request an item for other users. In this case, values
of both the properties, glide.sc.req_for.roles and glide.sc.req_for.roles.default,
are not considered.

For zBoot customers, the glide.sc.req_for.roles.default property
is available in the base system with the default value as
<kbd class="ph userinput">deny</kbd>. Upgrade customers can add and modify the property
if required.

## Procedimento

1. Navigate to sys_properties.list.
2. Select the glide.sc.req_for.roles.default property.
3. On the System Property form, in the Value field, specify the value.
4. Click Update.